FAQs

I’m really scared about going to counselling.  What’s it like?

Probably not at all like what you’ve heard or seen on tv.  You can expect a warm and affirming welcome. The first session begins with brief introductions and a discussion about confidentiality. The majority of the first two sessions is spent hearing your concerns, your goals for therapy and collaboratively coming up with a plan to meet those goals.  You don’t have to cry and there’s no couch to lay on (unless you do so in your living room while video counselling!).  You will be listened to, and sometimes challenged, but your best interests are always the priority.

Do I need to be tech savvy to do video counselling?

Not at all. It is helpful to have a grasp of computer fundamentals like logging in, filling out an online information form, registering credit card information and making sure your camera and microphone are operating. We also offer a free ten minute “say hello to the counsellor and test your tech” session. If there are ever any concerns you can speak directly to our director and he will personally walk you through the process.  Ask about our secure email or phone options for those who struggle with computers.

Is video counselling private and secure?

Absolutely! Our platform is industry leading and meets all federal and provincial privacy laws. Communications are end-to-end encrypted. We are legally and ethically bound to protect the information and privacy of our clients.

Is video counselling as good as real counselling?

Video counselling is real counselling, in a convenient, rapidly emerging, from-the-comfort-of-your-home format. Our therapist has a Master’s degree in counselling, is licensed and credentialed with a Canadian governing body (PACCP #686MN19) and insured. He is also verified with Psychology Today.

Here is a quick read about the effectiveness of video counselling.

Is video counselling for everybody?

It is widely applicable to many people but it is not for everyone. It is not a good fit for the following segments of the population:

  • those in immediate danger of self-harm
  • those with no computer literacy, no camera or microphone or no stable internet access
  • those with severe psychiatric conditions, intense trauma symptoms or panic disorders
  • those without a quiet, private location to meet with the therapist. Cafes, outdoor spaces and cars are not suitable.
  • those experiencing a mental health emergency
  • those who are not residents of Manitoba

What are the risks of video counselling?

There are potential risks:

  • although our therapist and our platform provide confidentiality, we cannot control confidentiality issues on your side of the camera.
  • there is a slightly diminished ability by the therapist to read subtle clues such as body language which can lead to misunderstandings. This is largely remedied by open and frequent checking-in between you and your therapist.
  • if a mental health or medical emergency occurs during a session, your counsellor has limited capability of assisting.
  • video technology can fail. Should this happen during a session, your therapist will immediately call you to continue the session via phone.